KLOP PRIVACY POLICY
KLOP is committed to preserving the privacy of all visitors who use the KLOP application (the "App") owned or
controlled by KLOP and Mei J Albergo. Please read the following privacy policy to understand how KLOP uses and
protects information that you provide as a result of using the application. By registering or making any
reservation via the App you consent to the collection, use and transfer of your information under the terms of
this policy. If after reviewing this policy you have any questions or privacy concerns please send an email to
hello@klop.com.my
Collected Information
When you visit, register or order products or services on the App you may be asked to provide certain
information about yourself ("personally identifiable information") so that we can provide you with a
particular service. For example, if you would like to make a reservation at the hotels in our database, we
will ask you for information such as your name, address, telephone number, e-mail address, credit and debit
card number, and room preference to process your reservation. We will use your email address to send a
confirmation and, if necessary, might use the other information to contact you for help to process the
reservation. We may also use your email address to notify you about special offers and promotions as described
in the Email section of this policy, but you can opt out of e-mails at any time by following the procedures
outlined in that section of this statement.
Use of Information
The personally identifiable information you provide to us will be used to enable us to provide a particular
product or service such as making a reservation. If you cancel your reservation, the information is stored for
record-keeping purposes only and is not accessed again. After making a reservation or completing your stay at
one of our hotels, unless you tell us otherwise, the information you provide may be used by us for direct
marketing of other products and services provided by KLOP or the products and services of selected reputable
third parties with whom KLOP has a strategic marketing relationship because they offer products or services
that we believe would of interest to you. If you do not wish to receive this information, you may indicate so
by accessing the unsubscribe link in the KLOP app.
We have implemented technical, managerial, and operational security, rules, procedures and measures, to ensure
that your personal information is held within operating environments that are not available to the public. We
take steps to guard against unauthorised access, improper use, alteration, destruction, and accidental loss of
personal data. This includes rules for all our staff with access to the servers or databases that hold your
personal information. Although we make every effort to create a secure environment for your personal
information, we cannot guarantee the safety of any personal information you transmit to us online.
Disclosure of Information to Third Parties
KLOP uses the services of third parties, such as email service providers and marketing companies that act as
agents on its behalf. These parties are contractually prohibited from using personally identifiable
information for any purpose other than for the purpose KLOP specifies. In addition, we may disclose your
personally identifiable information to successors in title to our business. We do provide non-personally
identifiable information to certain service providers for their use on an aggregated basis for the purpose of
performing their contractual obligations to us. We prohibit the sale or transfer of personal information to
entities outside of KLOP for their use without your approval.
E-mails and In-app & Push Notifications About Special Offers, Promotions and Future Events
It is our intention to send you e-mail communications or push and in-app notifications via KLOP app that will
be useful to you and that you want to receive. We may periodically contact you via e-mail or push and in-app
notifications via KLOP app and provide information about special offers and promotions that may be of interest
to you. We use a third party email service provider for sending e-mails. This service provider is prohibited
from using your e-mail address for any purpose other than to send e-mail relating to our products and
services.
In addition, we may send you e-mail communications or push and in-app notifications via KLOP app relating to
the promotions of select, reputable third parties with whom we have a strategic marketing relationship because
they offer products or services that we believe would be of interest to you. If you do not wish to receive any
emails, you will have the opportunity to opt-out of future emails by following the instructions provided in
the e-mails. Mei J Albergo and KLOP will not use any information provided in response to such communications
for any unauthorised purposes.
Account Deletion
In an event where KLOP user or KLOP member submitted an account deletion, you will be contacted for verification through mediums such as email, phone call or any communication method available within our reach.
All personal information and data will be dispose safely after such request for account deletion is approved. We also have the rights to reject such request on account deletion. In such cases, mandatory data retention is required due to statutory provisions, especially those affecting our accounting process, processing of claims, for fraud detection or prevention purposes,which may prohibit account deletion or anonymisation.
Any remaining in app credits will be forfeited or transferrable in an event of account deletion. However, users may submit a request for a cash refund upon verification process on account deletion. Remaining credits will be transferred to cash excluding such (Promotional free credits).
Minors
Safeguarding the personal information of children is important to KLOP. Minors under 18 are not allowed to
make a reservation and we encourage children to ask a parent or guardian for permission before accessing the
app. Where we have reasons to believe that a user is under the age of 18, we try to collect the minimum amount
of personal information necessary for the effective operation of our services. We also endeavour not to share
with third parties any personal information supplied by users believed to be aged under 18. No information
should be submitted to, or posted on the app by visitors under the age of 18 without the consent of their
parent or guardian.
Changes
In future, we may need to change this policy. All changes will be made here so that you will always know what
information we gather, how we might use that information and whether we will disclose it to anyone.